Product return

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Please allow for up to 10 days from the day we got the product(s) back before receiving the refund.

Return Policy:

  • Return shipping costs are your responsibility unless there has been a mistake with your order, and original shipping costs are not eligible for a refund.
  • You will be asked to return your product to our NZ partner.
  • Items purchased at salomon.co.nz may be returned up to 30 days after the original purchase date.
  • Items must be in as new condition and returned in their original packaging with tags attached or returned.
  • Items purchased anywhere except salomon.co.nz must be returned to the original place of purchase.
  • Refunds are issued in the form of the original payment. Salomon will provide a full refund for the value of the purchased item in the same form as the original payment
  • We don’t accept direct exchanges. Instead, we offer a return and re-order policy for purchases through our online store.
  • Refunds may take up to 10 days 5 to process once an item has been delivered to our warehouse.