COVID-19 UPDATE

- UPDATED APRIL 17 -

The health and safety of our employees and our communities are our top priority. We continue to monitor the ongoing COVID-19 situation daily and adapt as needed.

PRODUCT AVAILABILITY

At this time, our local warehouse located in Victoria is still operating with reduced staff to ensure safety is the priority.

We are currently experiencing high volumes of eCommerce orders and we are doing our best to maximize your experience during these unprecedented times.

Free shipping threshold has been reduced to $50.

We have adapted the cut off time for same day dispatch to noon (working days). However, after the long Easter weekend we received a large amount of orders and will do our best to process them today. Few orders may be dispatch Wednesday.


DELIVERY & RETURNS:

We’ve been informed by Australian Post that due to the current situation, some delays may impact your order.

We decided to remove the Express Shipping option as the moment and all orders will go through normal shipping.

See their last update here.

Our returns policy remains unchanged:

  • If you are not satisfied with your purchase on salomon.com.au, you can return it and receive a full refund by completing the return procedure within 30 days of receiving the product. The items must be returned within the stated period, and must be intact and complete. They must not have been used (or washed or worn) and must be in their original packaging in good condition.

CUSTOMER SERVICE INQUIRIES:

Our customer service team is still responding to your needs, but please be patient during these challenging times as many are now working remotely in order to ensure their safety.

We received a large amount to emails over the past long weekend and we will make our best to reply to you within the next 2 to 4 days.

A COMPLETE UPDATE FROM SALOMON CAN BE FOUND HERE: 

Take care of yourself and those close to you, and let’s all do our best to ensure the health of everyone around us.

The Salomon Team from Australia.