Ordering

HOW IS CORONAVIRUS IMPACTING YOUR ORDER?
Under COVID19 restrictions, carriers are required to reduce their workforce in distribution centres and on road. This may result in increased delays to your order arriving to New Zealand. When tracking, you may see it fewer or different scan events.
We can assure you that they are working their hardest to get through the high volumes of parcels as quickly and safely as possible.
NEW ZEALAND CUSTOMS CHARGES, GST AND OTHER TAXES
All orders from salomon.co.nz are shipped from Melbourne, VIC, Australia and all of our prices include GST.

As of the 1st of December 2019, for orders over to 1,000 NZD, a duty will need to be paid. You will require a customs client code that identifies individual importers and exporters and cannot be cleared at destination without this. You must apply to get a personal client code from customs in order to clear their goods. Applications can be made via email attaching the relevant form.

Please find out more here: https://www.customs.govt.nz/personal/duty-and-gst/faqs/
HOW CAN I PAY FOR MY ORDER?
salomon.co.nz invites you to pay for your order using either Visa, MasterCard, or American Express credit or debit card.
CAN I EDIT/CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
We begin processing orders immediately and are not usually able to make changes after the order is placed. If you do need to cancel or change an order, please contact our customer service. We’ll do our best to catch it before it goes out! If too late, you can return the product(s) at your expense by visiting the returns section of the website. You can expect to receive your refund within 5-7 business days after the order/product is received back at our NZ facility.
WHERE DO I ENTER A PROMOTIONAL OR DISCOUNT CODE?
You will have an opportunity to enter a promotional/discount code at the checkout page. Once you've added everything you are ordering to your shopping cart, proceed to the checkout where you'll find a field to enter your code on the right side of the page. Enter your code, then click "Apply" before proceeding to with payment.
HOW DO I CREATE AN ACCOUNT TO SHOP ON SALOMON.CO.NZ?
You will just need to provide us with some information and set up your new account here.
WHAT SHOULD I DO IF I FORGET MY PASSWORD?
You can retrieve your password by providing us your email address here.
WHERE CAN I CHECK THE STATUS OF MY ORDER?
After logging in to salomon.co.nz, your order tracking number can be found in "My Account" under "Order History."
I'M LOOKING FOR A PRODUCT THAT ISN'T LISTED ON YOUR SITE. WHERE CAN I FIND IT?
If a product is not listed on our site, it is not available for online purchase. However, some products are exclusive to our authorized dealers; you can contact your local authorized dealer. Find a Dealer for more information about their items in stock. While our currently available stock is up to date on our site, you can follow us on Facebook, Twitter, or Instagram for information about new product releases in the future.
WHERE CAN I FIND AUTHORIZED LOCATIONS FOR PURCHASING SALOMON PRODUCTS?
You can find the nearest authorized locations by using our dealer locator. Just click the Find a Dealer link at the top right corner of the page to get started.
THE ITEM I WANT IS OUT OF STOCK. CAN YOU NOTIFY ME WHEN IT COMES BACK IN STOCK?
We are unable to notify you when an item comes back in stock; however, the inventory on our website is always up to date and you can keep an eye on our social media pages for updates about product releases.
HOW CAN I LEAVE FEEDBACK ABOUT A PRODUCT I PURCHASED?
We love to hear how your equipment is working out for you! To leave feedback, just visit the product's corresponding page on our website and let us know what you think in the Reviews section at the bottom of the page.