Shipping

HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Orders going to New-Zealand are shipped twice a week on Tuesday and Friday. From the day your order is shipped, please allow up to 10 days before it got delivered to your place.
WHERE DOES MY ORDER SHIP FROM?
All orders placed on Salomon.com.au and Salomon.co.nz are dispatched from our new warehouse located in Victoria, Australia.
WHAT ARE THE SHIPPING FEES?
Standard shipping: 7-10 days - $10 or FREE for all orders over $200.00
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
The shipping address cannot be changed after the order has been placed. You can try to reach out to our customer service but most likely you will have to return the product(s) once received.
DO I HAVE TO PAY GST?
GST is included is the price we show. No extra GST will be asked. You might be asked to pay duties if you order is over $NZ 1,000
WILL I BE SUBJECT TO DUTIES ?
If you order is under $NZ 1,000 then you won't pay any duties.
As of the 1st of December 2019, for orders over to 1,000 NZD, a duty will need to be paid. You will require a customs client code that identifies individual importers and exporters and cannot be cleared at destination without this. You must apply to get a personal client code from customs in order to clear their goods. Applications can be made via email attaching the relevant form.

Please find out more here: https://www.customs.govt.nz/personal/duty-and-gst/faqs/
CAN I TRACK MY ORDER?
Yes. In your shipping confirmation email, there is a link that leads you to tracking information.
You can also login to your account if you have one and view your order history.
WILL THERE BE SHIPPING DELAYS DUE TO PUBLIC HOLIDAYS?
Public holidays may affect shipping times.