- Return Shipping Costs: The customer is responsible for return shipping costs, unless there has been a mistake with the order.
- Original Shipping Costs: Original shipping costs are not eligible for a refund.
- Exchanges: Direct online exchanges are not accepted. Customers who wish to exchange a product should return their purchase for a refund and then place a new order separately.
- Return Timeframe: Items purchased at salomon.co.nz may be returned within 30 days of the original purchase date.
- Condition of Returned Items: Items must be in new condition and returned in their original packaging, with tags attached.
- Footwear Returns: When returning footwear, customers should avoid attaching postage labels directly onto the shoe box.
- Returns for Items Purchased Elsewhere: Items purchased from places other than salomon.co.nz should be returned to the original place of purchase.
- Refund Method: Refunds are issued in the same form as the original payment.
- Please note that these policies apply to purchases made at salomon.co.nz. For items purchased elsewhere, customers should follow the return policies of the original place of purchase.
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