CUSTOMER SUPPORT CENTRE

Please contact one of our Customer Service Representatives using one of the methods below and we will help answer your questions.

Customer Service Hours:

Melbourne: 9am – 5pm Mon- Fri AEST

Fastest way to reach us is using the Live Chat function on the website.

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Phone: 1800 271 106

Product Support FAQs

Can I get replacement parts for products I bought from an authorised retailer (Quicklaces, Ski & Snow parts etc) 

Quicklaces are sold online and can be sent out via our warranty team if the product was purchased through Salomon directly. All other spare parts including ski and snow parts, should be dealt with by authorised retailer.

I’m looking for an item that isn’t on the website, can you order it in? 

We are unable to special order or source products that are not currently available on our website. If an item is not listed online, it may be out of stock, discontinued, or unavailable in our region. 

I can see you have the item I want on the website, but I can’t buy them. How can I purchase these? 

Not all products displayed on the Salomon website are available for purchase directly through Salomon. Some items may be shown as part of our product catalogue only and are sold through our authorised retailers.

How can I leave feedback for an item I purchased? 

You can leave feedback by heading to the product page and scrolling down to the review section. You will require an email address for verification to leave a review.